1. Agreement to Terms
By accessing or using the website at dgmevents.com ("the Site") or engaging DGM Events LLC ("DGM Events," "we," "us," or "our") for any services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use the Site or our services.
These Terms apply to all visitors, users, clients, and anyone who accesses or uses our Site or services, whether for wedding production, AI business solutions, or any other purpose.
2. Services
DGM Events LLC provides the following categories of services:
- AI Training & Implementation Services: AI training programs, consulting, and done-for-you AI system implementation for event companies and businesses, including: custom AI chatbot development and training, AI agent deployment (sales, marketing, admin), local AI model training, hardware configuration (Mac mini bundles), website design and development, CRM setup, online booking page configuration, advertising campaign setup, staff training, privacy and legal documentation, and related technology services delivered across the DGM program tiers (Digital Foundation, AI Growth System, Full AI Transformation).
- Event Production Services: Wedding and event production in South Florida, including DJ services, music direction, lighting design and operation, professional sound systems, MC services, special effects, technical crew, and related production services.
- Event Equipment: Audio, lighting, visual, and event equipment rental or deployment as part of contracted production services.
Specific service details, deliverables, pricing, and timelines are defined in individual service agreements or contracts signed between DGM Events and the client. In the event of any conflict between these Terms and a signed service agreement, the service agreement governs.
3. Booking, Deposits, and Payment
Wedding Production Services:
- A non-refundable retainer (deposit) is required to secure your event date. The retainer amount is specified in your service agreement.
- The retainer is due within 5 business days of receiving your signed agreement. Your date is not reserved until the retainer is received.
- The remaining balance is due no later than 30 days prior to your event date, unless otherwise specified in your agreement.
- Payments accepted: credit/debit card, ACH transfer, check (made payable to DGM Events LLC).
- Returned checks incur a $50 returned check fee.
AI Business Solutions:
- A 50% deposit is required to begin work on any AI Solutions project, with the remaining 50% due upon project completion.
- Monthly retainer arrangements, where applicable, are governed by separate subscription agreements.
- Equipment purchases (Mac mini bundles and accessories) are paid in full prior to hardware procurement unless financed through an approved lending partner.
4. Cancellation and Refund Policy
Cancellation by Client — Wedding Production:
- 180+ days before event: Retainer is forfeited. No additional cancellation fee.
- 90–179 days before event: Retainer is forfeited. 25% of the remaining balance is due.
- 30–89 days before event: Retainer is forfeited. 50% of the remaining balance is due.
- Under 30 days before event: Full contract value is due and payable.
All cancellations must be submitted in writing to hello@dgmevents.com. Verbal cancellations are not accepted.
Cancellation by DGM Events: In the unlikely event we must cancel due to circumstances beyond our control (force majeure, serious illness, natural disaster), we will make every effort to secure a qualified replacement at our expense. If no replacement is found, all payments made will be refunded in full.
AI Business Solutions Cancellation: Work completed prior to cancellation is non-refundable. Unused portions of prepaid retainers are credited within 30 days after deducting the value of work completed, as detailed in your service agreement.
5. Event Day Policies
- Setup Time: DGM Events requires a minimum of 3 hours for standard setup and sound check before guest arrival. Premiere Production packages require a minimum of 5 hours. Client is responsible for ensuring venue access is provided accordingly.
- Venue Requirements: Client is responsible for providing accurate venue specifications, load-in access, power requirements, and any applicable vendor restrictions in advance. DGM Events is not responsible for limitations imposed by venue restrictions not disclosed prior to the event.
- Overtime: Events extending beyond the contracted end time will be billed at $350 per 30-minute increment, invoiced immediately following the event.
- Conduct: DGM Events reserves the right to refuse requests for music or content that is offensive, discriminatory, or illegal. We reserve the right to discontinue services and leave the event if staff are subjected to unsafe conditions or abusive conduct.
- Music Requests: While we welcome music preferences, final musical decisions rest with the DGM production team to ensure the best possible guest experience and dance floor energy.
6. Intellectual Property
Website Content: All content on the DGM Events website — including text, images, graphics, logos, audio, and video — is the property of DGM Events LLC or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
Event Photography and Video: DGM Events may photograph or record our setups and productions for portfolio and marketing purposes. By contracting our services, you grant DGM Events the right to use event imagery in which our work is visible for marketing, social media, and portfolio purposes, unless you request otherwise in writing prior to your event date.
AI Solutions — Client Data: All business data, documents, and proprietary information provided by clients for AI solutions projects remain the intellectual property of the client. AI systems, models, and code developed exclusively for a client's project are owned by the client upon final payment. Reusable software components and frameworks remain the property of DGM Events.
7. Limitation of Liability
To the fullest extent permitted by applicable law, DGM Events LLC's total liability for any claims arising from or related to our services shall not exceed the total amount paid by the client under the applicable service agreement.
DGM Events shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Outcomes related to guest behavior, dance floor participation, or subjective event experience
- Technical failures caused by venue infrastructure, power issues, or other factors outside our control
- AI system outputs, decisions, or recommendations made by AI agents deployed for client use
- Third-party service failures (payment processors, CRM vendors, advertising platforms)
8. Indemnification
You agree to indemnify, defend, and hold harmless DGM Events LLC, its owners, employees, contractors, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any event-related claims arising from information you provided to us that was inaccurate or incomplete.
9. AI Training & Implementation Services — Specific Terms
- No Performance Guarantee: While we build AI systems designed to improve business efficiency, lead generation, and revenue, DGM Events does not guarantee specific revenue outcomes, booking rates, conversion rates, or business results from AI systems we deploy or training we provide. Results depend on the client's market, effort, and how consistently the systems are used.
- Implementation Scope: Services delivered are defined in the signed service agreement or proposal. Any scope changes after project commencement require a written amendment and may affect timeline and pricing.
- AI Output Accuracy: AI systems can produce errors. Clients are responsible for reviewing and approving AI-generated content before publication or distribution. DGM Events is not liable for decisions made based on AI agent outputs.
- Third-Party Platform Dependency: Some AI systems depend on third-party platforms (OpenAI, Meta, Google, and others). DGM Events is not responsible for changes, outages, pricing changes, or policy changes by these platforms that affect system performance after deployment.
- Intellectual Property: All AI systems, code, and configurations built exclusively for a client's project are owned by the client upon final payment. Reusable components, frameworks, and training methodologies developed by DGM Events remain our intellectual property.
- Training Data Ownership: Client is responsible for ensuring they have the legal right to use all data, content, and materials provided for AI model training. DGM Events assumes no liability for training data provided by the client.
- Hardware: Hardware purchased as part of a program (Mac mini bundles) is subject to the manufacturer's warranty. DGM Events is not responsible for hardware defects after the initial configuration is delivered. Custom software configurations on hardware are covered under the project support window.
- Equipment Financing: Financing arrangements made through third-party lending partners are governed entirely by those lenders' separate terms and approval criteria. DGM Events is not a lender and makes no representations regarding financing approval, rates, or terms. Financing approval is the sole determination of the lending partner.
10. Governing Law and Dispute Resolution
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Any dispute that cannot be resolved informally between the parties shall be submitted to binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association. Each party shall bear its own costs unless the arbitrator determines otherwise. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or confidentiality.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Changes take effect upon posting to the website. For active service agreements, changes do not affect the agreement in force unless both parties agree in writing. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
12. Contact Information
For questions about these Terms or our services: